Communications Triggers
A trigger is an event from CMP
Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. or an external source that results in a communication being sent to a customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement..
Typically, triggers are pre-configured based on the specific CMP deployment. In Business Configuration A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration., you can view trigger channels and configure associated actions.
Trigger actions can be:
- Communications (Comms) - a communication such as an email, push notification or letter.
- Workflow events - such as an account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. movement notification.
- Other
- for example, a communications request from an external system, such as a provisioning In telecommunications, the setup of equipment, wiring and transmission to deliver services to a customer. notification.
When the console is operating in B2B Business to business.
The exchange of products, services or information between businesses, rather than between businesses and consumers. mode (system property CONSUMER.MODE = false) and the trigger action is defined at subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription level, you can define a trigger action that will send a communication to the agreement In the Cloud Monetisation Platform, the entity that holds the instructions for generating the bills for one or more subscriptions. including the addresses and how often the bill is generated. administrator that is defined for the relevant agreement.
When you configure a trigger action, you:
- Supply a trigger ID and description.
- Indicate the level at which the comm is raised is either a subscriber The end user of a network. or account.
- Set a priority for the trigger action.
- Select the associated action.
Actions can be either comms or workflow events. If the trigger action is at Subscription level, you can configure both an action and an administrator action.
For more information on creating a communication, see the online help for the Business Configuration console.